Consider this. You run a large business, and most of your customers have access whenever they want, but there’s one group of customers that you’ve locked out. The only way that these customers can gain access is to make a special arrangement with you in advance. How do you think they feel? Different than

By Joanne Gore, March 16, 2018 – For Graphic Arts This tried and true method for assessing success is still valid. Each year, millions of us set goals to lose weight, exercise more, make more money, and quit or cut back smoking or drinking. Unfortunately, we often bite off more than we can chew

By Joanne Gore, February 12, 2018 – For Graphic Arts When stuff goes wrong, seize the opportunity to become a trusted advisor You know how the old saying goes: 80% of business comes from 20% of your customers. No matter what the size of your business, it should not be difficult to name your

By Jen Goulden, EDP – Project & Quality Manager – Crawford Technologies Inc. Web and document accessibility has changed dramatically over the last several years. The traditional formats (such as hard copy braille and large print) are still regularly requested, but electronic formats are becoming ever more prevalent. Accessible HTML5 is a good example

Leslie Wengenroth – Director, Marketing Communications – Crawford Technologies Inc. For most organizations, creating and delivering accessible documents to meet the needs of their blind, partially-sighted, and cognitively disabled customers is a constantly evolving process. We all know that it’s important to be in compliance with global regulations, but the regulations themselves and their

By Jen Goulden, EDP – Project & Quality Manager – Crawford Technologies Inc. Although automation has made creating accessible documents more efficient, testing is still a vitally important step in the process, and is a component that some organizations don’t fully understand. To start with, when we talk about testing accessible documents we tend

Laurie Charlwood – Solutions Consultant – Crawford Technologies Inc. A basic PDF file has no logical structure – it is just a set of text and graphic elements positioned on a sequence of pages. However, PDF does support a logical structure tree that can be used to describe the underlying content of the document.

Dennis Quon, EDP – Document Accessibility Solutions Development Manager – Crawford Technologies Inc. – ABOD Rep, Xplor Canada On January 18th, 2018, the ICT Refresh came into full effect for anyone doing business with or receiving funding from the US Federal Government. The refresh covers and addresses changes to Information and Communications Technologies such

By Jen Goulden, EDP – Project & Quality Manager – Crawford Technologies Inc. We’ve been hearing a lot in the last few years about the need to comply with document accessibility regulations. Whether you’re an expert on the subject or just learning the basics, you know that if you provide customer communications you have

By Jen Goulden, EDP – Project & Quality Manager – Crawford Technologies Inc. What are the differences between Accessible PDF and Accessible HTML5? Is one of them better than the other? These are questions participants often ask us during presentations on document accessibility. Discussing the differences – and the similarities – between these two